1)      Payment for Service Provided - Payment Methods & Terms
1.1     All payments can be made by cash, cheque, card or bank transfer (via PayPal)
1.2     Payment terms for work carried out is 7 days from date of invoice, with the exception of any retainers, deposits or milestone charges, to be paid up-front.
1.3     In the case of client late payment, HelpMeWork retains the right to suspend services / support provided, and add monthly interest at 5% to the
           outstanding balance
           until payment is received. In the case of any returned client cheques, the client will be responsible for all bank charges incurred.
1.4     Should work be suspended or delayed through any fault or cause of the client, HelpMeWork reserves the right to request immediate payment for any work
           carried out and expenses incurred.

2)     Client Charges
2.1      HelpMeWork’s standard rates apply to tasks carried out from HelpMeWork’s premises (at no point to be visited by the client due to insurance
           restrictions), where on-site support is requested by the client, any travelling costs will charged additionally and agreed in advance with the client
2.2     VAT will be added to invoices where applicable and is not included in HelpMeWork’s standard rates.
2.3     Deadlines of less than 48 hours may attract a 25% surcharge, and for unsociable hours, i.e. evenings, weekend and/or UK public/statutory holidays
           a 50% surcharge, when specifically requested by and agreed with the Client.
2.4     HelpMeWork will discuss and agree in writing with the client, prior to commencing any support or assistance, the level or duration required
           and estimated costs.
2.5     HelpMeWork reserves the right to request a deposit or milestone payment from the client, depending on the duration and level or support required.

3)       Retainers & Client Set-up Costs
3.1     For PA / Secretarial support HelpMeWork will ask that the client pays an initial retainer, a purchase of minimum 5 hours support, payable up-front
           to commence provision of support. This will include any time needed to set up the client i.e. for diary / email management, call forwarding,
          special software requirements. Following this the level of service / weekly hours of support required are to be agreed with client and billed weekly.
3.2    For Lifestyle & Concierge assistance HelpMeWork asks that the client pays for 1 hour up-front to commence services, to be used as the client wishes,
          following that HelpMeWork will invoice the client weekly / when the job is done, and at every 5 hours assistance provided.
3.3    For Business Support HelpMeWork will ask that the client pays for 1 hour up-front to commence services, to be used as the client wishes,
          following that HelpMeWork will invoice the client weekly / when the job is done, and at every 5 hours assistance provided.
3.4    Pre-payment guarantees a defined number of hours support, which must be used within 28 days from receipt of payment.
          Any unused hours at the end of the month period cannot be refunded, but may be carried over to the following month at our discretion
          (dependent on other client bookings and available hours).

4)     Client Responsibility - 3rd Party Suppliers / Vendors
4.1    It is the responsibility of the client to pay 3rd party vendors directly for any goods or services procured by HelpMeWork on the client’s behalf,
         in full, within the agreed time / stated terms, unless otherwise agreed. HelpMeWork will accept no responsibility for late payment
          to any 3rd party vendor and related charges.
4.2    HelpMeWork does not accept any responsibility for any goods or services provided by 3rd party vendors, nor any delay, damage or expenses
         caused by them.

5)     Confidentiality & Data Protection
5.1    HelpMeWork complies with the Data Protection 1998 and will not disclose client information without the clients consent,
          will protect and keep confidential all client personal information and intellectual property, only retaining it for as long as necessary.
5.2    HelpMeWork will use data encryption and virus scanning software to keep information and communications secure, wherever possible and appropriate.

6)     Errors & Corrections
6.1    HelpMeWork will endeavor to ensure all work is error free, however the final proofreading of all work is responsibility of the client.
6.2    The client must notify us of any errors with 7 days, and these will be corrected free of charge.

7)    Trading Status: Sasha Scott-Paul acts as a sole trader in the name of HelpMeWork.
8)    HelpMeWork retains the right to reject work for any client, which we find to be immoral, illegal or questionable in terms of origin.
9)    HelpMeWork is not responsible for the end use of any document produced or edited on our client's behalf. Clients are solely responsible
        for its appropriate use, including adherence to prevailing local law, relevant copyright laws, plagiarism laws and publishing notices.

E-mail: contact@h elpmework.co.uk